Today I’m sharing a behind the scenes of the designer/client collaboration.
Soooo, how does working with us REALLY work?
1/Good designers are not out to exploit you. They care. They have a strong work ethic and they work very hard.
2/Hiring a designer requires a budget, you can’t hope for a total redesign and not spend more than $1,000 on designer fees for your living room. That is, simply put, unrealistic. Imagine how many hours it takes you to select one wall color when you go to the paint store! Now multiply that task by 50. Imagine selecting furniture, lighting, rug, at, accessories, wall color, tile, flooring options for a project. Add to that the hours spent meeting on site with you and or the builders, the preparation of powerpoints and budgets, the travel time and the custom selections of fabrics and design of bespoke items, communication with vendors, orchestrating deliveries, creating designs and drawings. Designers easily reach 30 hours on a room design depending on the scope of the project.
Inspiration board section detail by Elza B. Design, Inc. This board helps the client and designer make sure the client is on board with the vision for the project. Each board takes several hours to research and put together.
3/A good designer will be super organized, prepare a contract, and take time to go through important steps of preparation. Tip: Never work without a contract.
Extract of a contract from Elza B. Design, Inc.
4/Preparation: Designers need to build the backbone of the design project before you can even start designing. CAD drawings, vision plan, color schemes, measurements, photos.
Example of the type of work we prepare at Elza B. Design, Inc before even starting any research or purchasing for our clients. This can take 15 to 20 hours prep work.
5/Trust: Once you select a designer (and we recommend you do your research), please trust they know their craft.
6/Hire someone with excellent client satisfaction reviews, a great portfolio, strong communication and organizational skills. This person should be someone you can relate to and trust to listen well : after all, they are helping you create a space YOU will love.
Back in the office, each client has a board with all the items, colors, fabrics, info on hand. Elza B. Design, inc.
8/It may seem scary to entrust us with your home or space, but we will do everything we can to make you happy with the outcome. We wear multiple hats, including overseeing shipping and custom fabrication : we are problem solvers and our goal is to deliver.
Custom sketches like these are prepared to communicate with you and the specialists who work with us to ensure a seamless production and installation. Elza B. Design, Inc sketches.
9/Yes, there can be issues but we will solve them! Like when the fabric comes in from the mill at the workroom and it’s defective. We’ll take care of returning it. Or when that glass lamp shade arrives broken. We’ll organize the exchange.
Example of resolutions we take care of at Elza B. Design, Inc.
10/If you can trust us, great things will happen, and both parties will enjoy the collaboration. If you hold back, and begin to see us as the enemy, a good partnership cannot flourish. Please express your concerns. But please trust you have hired a professional who will steer you in the right direction.
11/Collaboration is KEY. A good designer will want to communicate. He or She will love it if you can say “I don’t like that because…” “I really like that color but I would prefer…” Your constructive input is needed and appreciated.
12/Please let us know when you are happy. Do send photos of the space to share your excitement when the sofa has been delivered or when the kids are happily enjoying the new family room! We love it when clients share the joy! Makes our day!
13/Budget? Why are we asking about your budget before the contract is signed? It’s very important for a designer to know beforehand if the budget is realistic. Our goal is to meet the client’s wishes: if we know what the budget is, we will know if we are a good fit for you, what solutions to come up with and which stores to shop.
14/Do designers work on weekends? Would you ask your electrician to come during the weekend? Probably not unless it was an absolute emergency. Designers take weekends off like everyone else. I will occasionally do a weekend visit but there is an extra fee for that.
Here is an example of how all can be decided prior to any purchase. We are able to show clients what they are buying with the help of new technologies. Board by Elza B. Design, Inc.
15/The big reveal? If you want a custom designed space, please don’t have unrealistic expectations. We simply cannot deliver awhole room redesign in three weeks when a simple sofa takes up to 12 weeks in production! Expect the project to last months. If you want a big reveal, we can have our receiving warehouse inspect and hold all the items, and then deliver and install all the same day with our assistance. There is an extra fee for that, but some clients say it’s worth it!
16/”I want an IKEA priced sofa!” Imagine a dish (we’ll call it A) made with fresh herbs, fresh mushrooms and a homemade tomato sauce. Now imagine the same dish (we’ll call it B) made with dried herbs, canned mushrooms and a jar of inexpensive store bought tomato sauce. Dish A make look as good as dish B, but A is going to be tastier and pricier if you order it at a restaurant than dish B. It goes the same way for furniture. It may look good but the craftsmanship and quality of components is what you pay for. IKEA is a great place to start when you’re out of college or on a budget, but you will find the quality is not as high. Designers know all about quality and where to get it. Ask us. We’re happy and proud to explain how the items are made.
I hope you enjoyed this behind the scenes and found it educational!